{"id":52635,"date":"2025-05-02T10:40:10","date_gmt":"2025-05-02T13:40:10","guid":{"rendered":"https:\/\/eramine.eramet.ovh\/?page_id=52635"},"modified":"2026-03-25T13:00:25","modified_gmt":"2026-03-25T16:00:25","slug":"grievance-mechanism","status":"publish","type":"page","link":"https:\/\/eramine.eramet.com\/en\/commitments\/dialogue\/grievance-mechanism\/","title":{"rendered":"Grievance mechanism"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1468.8px;margin-left: calc(-2% \/ 2 );margin-right: calc(-2% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right:20%;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0.98%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0.98%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0.98%;--awb-spacing-left-medium:0.98%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0.98%;--awb-spacing-left-small:0.98%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>The Complaints and Grievance Mechanism is an essential tool to ensure dialogue and transparency in the relationship between Eramet Eramine and local communities. It aims to:<strong> \u00a0<\/strong><\/p>\n<ul>\n<li>Maintain clear and transparent <strong>communication<\/strong> with local communities, addressing concerns quickly and effectively.<\/li>\n<li>Prevent and manage <strong>claims or questions<\/strong> from nearby residents and <em>puesteros<\/em> in a fair way.<\/li>\n<li>Provide simple and effective channels for communities <strong>to raise and resolve<\/strong> issues related to company activities, while preserving their right to seek solutions through other means.<\/li>\n<\/ul>\n<p>Ensure access through multiple formats (printed and digital) so that everyone can submit their inquiry or complaint.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1468.8px;margin-left: calc(-2% \/ 2 );margin-right: calc(-2% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-padding-top:30px;--awb-padding-right:30px;--awb-padding-bottom:30px;--awb-padding-left:30px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-color:var(--awb-color7);--awb-border-top:1px;--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:10px 10px 10px 10px;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.47%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.47%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:1.47%;--awb-spacing-left-medium:1.47%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0.98%;--awb-spacing-left-small:0.98%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h3 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 24;line-height: 1.2\" data-fontsize=\"24\" data-lineheight=\"28.8px\">Complaints and Grievance form<\/h3>\n<p>If you have any query, complaint or grievance about our operations, you can submit it using the following form.<\/p>\n<\/div><div style=\"text-align:left;\"><a class=\"fusion-button button-flat fusion-button-default-size button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type CTA-arrow fusion-has-button-gradient\" style=\"--button_accent_color:var(--awb-color7);--button_accent_hover_color:var(--awb-color3);--button_border_hover_color:var(--awb-color7);--button_border_width-top:0;--button_border_width-right:0;--button_border_width-bottom:0;--button_border_width-left:0;--button-border-radius-top-left:0;--button-border-radius-top-right:0;--button-border-radius-bottom-right:0;--button-border-radius-bottom-left:0;--button_gradient_angle:180deg;--button_gradient_top_color:var(--awb-custom_color_7);--button_gradient_bottom_color:var(--awb-custom_color_7);--button_gradient_top_color_hover:rgba(226,226,226,0);--button_gradient_bottom_color_hover:var(--awb-custom_color_3);--button_font_size:16px;--button_padding-right:70px;--button_padding-left:0px;\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/forms.office.com\/e\/J3F19AAByd\"><span class=\"fusion-button-text\">Access the Complaints and Grievance form<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":51420,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-52635","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - 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